Frequently Asked Questions (FAQ)

Frequently Asked Questions

How do I place an order?

Browse our collections, add your favorite items to the cart, and proceed to checkout. We accept multiple payment options for your convenience.

What payment methods do you accept?

We accept bank transfers, and COD (cash on delivery) within Pakistan.

How much does shipping cost?

Free Shipping in Karachi, Shipping Nationwide on orders above Rs. 3500. For orders below this amount, standard shipping charges apply.

How can I contact customer support?

You can reach us via email at contactrubyandemerald@gmail.com, through our Contact Us page on the website, or directly on our WhatsApp at +92 329 2269557. We're here to assist you!

How do I care for my jewelry?

To maintain your jewelry's shine, avoid exposure to water, perfumes, and harsh chemicals. Clean gently with a soft cloth and store in a dry place.

Can I request custom designs?

Currently, we do not offer custom designs, but we regularly update our collections with trendy and unique pieces.

Do your jewelry pieces come with warranties?

While we ensure high-quality craftsmanship, we do not offer warranties on our jewelry. However, we’re happy to assist with any product concerns.

Are your bangles adjustable?

Yes, most of our bangles are openable and designed to fit comfortably on a range of wrist sizes.

Can I cancel or modify my order?

Orders can be canceled or modified within 24 hours of placement. Please contact us immediately to make changes.

Do you offer nationwide delivery?

Yes, we deliver across Pakistan. Standard delivery times are 5-7 business days.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number to monitor its progress.

What is your return policy?

We accept returns within 7 days of delivery for unused items in their original packaging. Custom or personalized items are non-returnable.

Can I exchange an item?

Yes, exchanges are allowed within 7 days. Please contact our support team to initiate the process.

Who bears the return shipping cost?

Customers are responsible for the return shipping charges unless the item received was damaged or incorrect.

Do you have a physical store?

Currently, we are an online store based in Karachi, offering nationwide delivery through our website: www.rubyandemerald.com.

Do you offer discounts or promotions?

Yes, we occasionally run promotions and offer discounts. Follow us on Facebook and Instagram to stay updated!